Help Desk Software - Service Log for Access 3.1
Help Desk Software - Service Log for Access - Service Log is a multi-user help desk application, that is affordable, simple to install, and easy
to use.
Core elements are:
Fast, easy call logging, easy call tracking,
with the full history of all actions taken.
Easily assign logs to technicians
Logs are automatically set to a required date of one working day from listing,
(calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting
parts are automatically set to "On Hold"
Security ensures that only logs
assigned to individual technicians can be viewed by them.
Provides a flexible
workflow.
Your customers are kept informed as to the progress of reported faults,
with emails being sent to confirm:
That the fault has been logged, and the
details
Quotations (approved or rejected)
Invoicing (including
a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion
Your SLA Contract labour charges are automated for
quotations and invoices, so you don't need to remember the different rates for each client and
category.
A fully functional Parts inventory
To maintain good
relations with your customers, the Service Log solution makes available the tools needed to provide
the support and attention to detail, that prevents logs from falling between the cracks.
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