IT Manager Helpdesk 2.0
IT Manager Helpdesk - The IT Manager
was designed to help effectively and efficiently manage change and
growth in IT Manager resources and other vital information on a daily basis allowing that
information to be added, modified, or viewed with minimal effort. A resource can be a piece of
hardware, a staff member, a location, or a vendor. The tool was intended to track information
relevant to everyday operations of IT departments in a way that nothing else ever has before. There
is the ability to enter hardware and relevant component, application, and backup information, staff
information with respective skills, responsibilities, and schedules, vendor and location
information, and a comprehensive method for defining tasks and assigning responsibilities for those
tasks. Acquisition information is automatically created for hardware, components, and applications
allowing further definition of these pieces like when acquired, cost, warranty, maintenance and
vendor information. In addition, every piece of information that is added, changed, or deleted is
written to a history log that displays the type of event, who performed it, when it happened, and
before and after pictures of the data.
All of these functions have been designed around
an easy to navigate user interface.
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