ManageEngine ServiceDesk Plus 4.1
ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software
whose features include contract managenent, purchasing and knowledge management functionalities. By
integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one
low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of
your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users
to submit tickets via an online web form or through email. It automates several key workflow tasks
such as case routing, acknowledging requester, technician notification and handling of SLA rules.
It includes a Solutions module that allows you to document best practices and solutions to common
problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory
tracking functionality across Windows and Linux workstations. It can also track software licenses
and let you know the number of over-utilized or under-utilized licenses across your
organization.
ServiceDesk Plus can help you maintain a complete product catalog based on
product type, that lists all assets owned by your organization. It can generate Purchase Orders,
send them through email and keeps track of outstanding POs & completed purchases.
Version 4.1 adds Active Directory integration, import of requesters & assets from .csv files &
user satisfaction survey.
The Free Edition allows a single Technician manage upto 25
Workstations.
Write Review:
