Polar Help Desk 4.1
Polar Help Desk -
Polar Help Desk is a web based solution that helps you organize support department.
With its features like incident management, knowledge base, email integration, reports and user
friendly interface it helps you manage your support department.
As a
value-added help desk solution, it facilitates your organization to distribute service and support
delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily deployed and configured
-
Extremely short training period enabling seamless introduction of new support staff
-
Flexible licensing and pricing models
Your benefit
- Incorporate
proven Incident Management process based on ITIL and best practices procedures
-
Adjust IT support resources with service delivery to achieve business effectiveness through the
efficient use of information systems
- Minimize the adverse business impact of
incidents through faster resolution enabled with the automated support processes
-
Decrease operational support costs by leveraging incident duplications and repetitive service
procedures
- Aligns incident management with your business requirements
- Communication with your customers becomes measurable
- Solve the spam problem by
transferring your communication from email to help desk
- Fulfill customer service
requests through Service Level Agreement processes
- Achieve consistent service
levels
- Improve customer satisfaction - the customer is being informed about each
change of the incident status
- Balance required service levels against the service
cost
- Increase support staff awareness of both customer expectations and IT service
management objectives
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