Request Tracker 3.1
Request Tracker - Request Tracker is a database system that allows you to store and retrieve all pertinent information
about customer requests. An ideal solution for help desks of any type of call center. Track who
requests what and when they requested it, what was done to address the request, who handled the
request and how much time it took them. If you charge customers for the requests you handle,
Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single
request. Extensive search capabilities allow you to use the program's database to identify similar
problems or requests that were handled in the past, making the solutions instantly available.
Complete on-line documentation and context-sensitive help is provided.
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