TAPICall 3.0.162
TAPICall - FULL INSIGHT AT THE FIRST RING: TAPICall turns your desktop PC into a highly efficient CTI work
station by means of Outlook add-on: Identification of the caller and display of the corresponding
Outlook contact sheet; Automatic display of memos, even company wide; automatic creation of journal
entries with a call-back feature; current status display via balloon and handset icon; nontutorial
handling; Low costs - high benefit; operates with any up-to-date PBX or ISDN controller --- Service
orientated communication: At the first ring TAPICall immediately provides all relevant data
concerning the caller, including memos, appointments and documents linked with the corresponding
contact, by means of the caller identification. The user is perfectly prepared for the call and can
optimally commit himself to the requirements of the caller. --- Benefit from your first-class
contacts: The automatic provision of customer information reduces costs as well as handling time.
TAPICall improves the quality of your customer care effectively and leads to a high degree of
customer retention. --- Corporate translucency: With an exchange server TAPICall automatically
opens public contacts for incoming calls. This way - depending on your properties - memos and
contact information entered by any employee may be viewed and complemented by other employees as
well. The data base containing relevant customer information thereby is kept up-to-date at any
time. --- Constant increase of your data base: In case the caller has not been recorded in the
Outlook contacts yet, TAPICall creates a contact with the new call number. The user only has to do
add the name of the caller into the contact sheet, and the next time this person calls the
corresponding contact will open automatically.
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