VersaSRS Help Desk 3.2.1
VersaSRS Help Desk - versaSRS provides a flexible and scalable solution for managing help desk and service request
processes and providing cost effective solutions to end users and customers. Although a
browser-based application, versaSRS does not look like a traditional Webpage. Instead, it has been
designed to work as a desktop application, providing the benefits of an intuitive interface with
the latest advancements in browser technology. versaSRS Key Features: Thin Client Technology (100%
Web-based); Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments;
Report Writing; Fast Call Logging; Easy Call Re-Assignment to an Individual or SkillGroup; New Call
and Due Date Alerts; Call Escalations; Parent / Child Calls; Work Requests (Actions); Action
Escalations; Billing Module; Asset Management; Contacts Manager; Queue, Skill Group, User Call
Watcher Notifications; Customisable Prioritisation of Calls; Comprehensive Audit Trail and History;
Call Templates; Call Scheduler; Event Manager; Customizable System Labelling. Developed by VersaDev,
www.versadev.com, support@versadev.com
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