VersaSRS HelpDesk 4.0.0
VersaSRS HelpDesk - versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service
request processes and providing cost effective solutions to end users and customers. Although a
browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it
has been designed to work as a desktop application, providing the benefits of an intuitive
interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin
Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full
Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy
Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent /
Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management;
Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues;
Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event
Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and
much much more...
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